Thinkific Customer Service

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The Internet is full of information. There are millions of platforms online filled with everything you may be curious about. And what better way to explore it than with online courses? Online courses are everywhere these days. And with its popularity rising even further thanks to the recent outbreak of pandemics This format is becoming more and more valuable in providing users with the necessary information. It’s also become more valuable financially, as the market for paid-for courses is gradually growing.

Today, we’ll be doing an analysis of Thinkfic, a popular name for online courses. Let’s see what it can offer including prices and features to integrations and interaction. In the end, we’ll let you know if it is worth a try or not. Should you be an educator or an influencer searching for new ways to promote your content, keep reading!

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For those of you who prefer a more visual experience, here is a video review from SoftwarePundit’s YouTube channel. To get a comprehensive overview of Thinkific, you may still want to check out our article below.

Overview: What’s Thinkific? Thinkific Customer Service

Thinkfic is a popular LMS (learning management system) platform that focuses on providing a user-friendly and effective learning environment for the learner and instructor. It’s a great choice for entrepreneurs and companies that specialize in selling online courses. With Thinkific it is possible to create courses with tons of formats, templates, and lesson styles to pick from. You can incorporate videos and images into your lessons, let your students upload their work whenever you want, create fun and interactive quizzes, and even award certificates to to those who make the grade through the entire curriculum.

Making your online courses available for sale is now simple. Thinkific lets aspiring edupreneurs like you to control the way they are accessed – you may put your courses up for free or even set up subscriptions to earn money from teaching your students with valuable information. Marketing and sharing tools are also available since they can be integrated with a wide range of third-party services including automation, marketing and even online shopping. Thinkific is currently utilized by more than 36,000 entrepreneurs and enterprises, including major-name brands such as Hootsuite, Samsung, Intuit and many other companies!

Thinkific: The Pricing

Thinkific has four pricing plans, starting with the Free tier that’s perfect for those who are just beginning to learn about. The Basic plan at $39/month (if paid annually) is a big jump from the Free plan and comes with added features. Premiere includes tools and integrations from the previous plans at $399 per month.

The Pro plan for $79/month offers all the features that entrepreneurs need; in addition, there is an Growth add-on to provide a better teaching experience at only $50 per month on top of the Pro tier. An absolutely free SSL certificate is offered with all four plans to provide additional security between students and teachers. A 30-day refund guarantee is included in the paid plans. If you aren’t satisfied you’ll be able to get your money back 100 percent!

Thinkific Site Builder

Thinkific’s Site Builder is a webpage editor that allows you to set up an attractive, professional-looking collection of pages for your course site. With this option, you have the ability the option of choosing from one of the three themes available in the program or export them from third-party vendors. While you’re not allowed to have complete control of editing your site, you do have a variety of customization options for you to explore. Apart from making use of templates for pages, you can incorporate your personal branding elements, like logos and design assets, images, and other forms of media to your website. You could even personalize the URL to match your own! Thinkific Customer Service

Who needs a website domain when Thinkific lets you create yours for free? You’re not only given the opportunity to build a platform you can call your own. You also get more time to focus on launching your course and earning a profit from the content you create for your courses. With the Site Builder, you’ll have the option of creating from a rich list of pages you can create for your website including:

  • The homepage;
  • The landing page that redirects you to your courses;
  • The course page which allows students to select from your available courses;
  • The pages for sales and checkout where transactions are being processed;
  • The sign-in page that allows your subscribers students to sign in.
  • The Thank You Page; and
  • Other pages, such as
    • The student dashboard , which contains details about the student,
    • The coming soon page is for future course updates, as well as
    • The student certificate page.

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In addition, you can configure what the course site will look like other than the standard desktop display. You can also choose a mobile-friendly option that lets your students see as well as interact with you website using their phones, however, it’s important to note that this feature is limited to admin users subscribing to the most expensive plans.

Student Management and Interactions

Thinkific’s one-of-a-kind system lets edupreneurs like you build a solid relationship with the students that are testing the products you offer. Its data collection even allows you to get full access to your students’ primary contact information after they’ve logged into the system. Alongside the simple data management, Thinkific also has a Groups feature that allows you to increase your revenues and efficiently monitor the effectiveness of your courses by dividing your students into groups by group, company, time, enrollment, and the type of job.

The management aspect apart, Thinkific can make it easier to manage interactions between students and teachers without the stress of using social networks like Facebook or Discord. Its built-in Discussion feature allows students to discuss the information from any of your courses The Communities and Spaces functions provide the opportunity to build communities that are specifically designed for different themes and topics.

Notifications

Notifications are a great way for both you and your subscribers to be informed every time an issue related to the course arises. You can control the manner in which your students receive notifications through your administrator settings. You can choose to notify them about their progress on the particular course at a time whenever they finish it, or every time a fellow student comments under a discussion post, among other things. Thinkific Customer Service

Online Courses, Lessons, and Credentials

Creating courses has been made as simple as ever, as Thinkific’s specially formulated online course editor supplies edupreneurs with a wide selection of templates and lessons in addition to the flexible customization possibilities we’ve mentioned earlier. They also offer credentialing and certificate tools that are presented to those who successfully completed your courses.

Course Templates

Thinkific has a broad selection of course templates that you can utilize without having to think about building from the ground from scratch. Each one of them can be customized and you can design one to fit the curriculum you want to provide.

1. Flagship Course Template

The most popular course is a major online course that is focused on the instructor’s field of specialization. It allows you to create an enriching curriculum based on whatever you specialize in. If you are an expert in, for instance the creation of content it is possible to create a flagship course packed with detailed information about the subject.

2. Mini-Course Template

Mini-courses are the shortest, most affordable versions of the most expensive course. Think of it as the equivalent of a teaser, if one will. The mini-course template was created to draw in students and create leads to your full-fledged courses.

3. Pre-Sell Template

The pre-sell template is a great way to test how well your course is received prior to it’s published. It allows you to create an online landing page that is linked to your course to determine if your intended group is interested enough to test it for them.

4. Digital Download Template

The digital download template allows you to create a downloadable course when your audience, for example, subscribes to the mailing lists you have created. This is an effective method to increase leads and generate revenue in the event that you would like to expand your reach further.

5. Webinar Replay

The webinar replay template lets users to post a pre-recorded replay of your web seminar for your attendees to look over or catch up on if the audience missed your presentation.

6. Blank Template

If you want to design a fully customized course, there is the option of a blank template so that you can begin from scratch. You may choose from a variety of lesson types, tips and tools to assist you in the process of making your detail-rich course.

7. Membership Resource Library

The template for membership resources allows you to upload educational material that is included as an added bonus. This useful feature is available if you run a membership/course bundle.

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Types of Lessons

There are 12 kinds of lessons or chapters – for you to choose from. The Course Builder provides instructors and instructors with a vast variety of lessons, each that can be adapted to every topic possible, beginning with the chapter’s name to the files and information that are ready to input.

Video Lessons

Video lesson chapters are just among the best and most effective methods for students to gain knowledge. Thinkific supports all video formats possible including MP4, FLV and MOV files. After uploading and being integrated into the course’s plan the videos will be automatically stored in the Video Library, where they can be reused in subsequent courses.

Quiz Lessons

This lets you add in questions by entering the questions that the students will be able to see, and then providing the solutions for them to select from. It is available in multiple choice, and you get the option of choosing to provide one or more correct answers.

Multimedia Lessons

Multimedia chapters allow you to link out to different streams of content outside of Thinkific. You can incorporate a lot of these, from tools for webinars like Zoom to the surveys and presentations and even to Google Docs documents. There is also the option of integrating other course creators from third parties, such as Articulate Storyline and Adobe Captivate, but that is only limited in both the Pro as well as Premiere pricing plans.

Text Lessons

The text-based chapter does not just let you type in text characters. It lets you include audio, images downloads, files that can be downloaded, and even embedded hyperlinks to YouTube videos. Thinkific Customer Service

Survey Lessons

The specially designed survey forms from Thinkific allow your students to chime with their ideas, feedback or any other information into an analysis of data that you can view. You may add in this chapter either during or following the course. Three options are for you to choose from, such as rating-based, scale-based, or answer-based surveys.

Downloadable Lessons

This chapter is where you may upload zip files, PDFs, audio-visual files such as. for your students to download from the course player, so that they will have a the course-related information to follow.

PDF Lessons

Apart from downloadable files, they may also be uploaded for students to see within the course. You may add PDF files and turn them into readable lessons for students to access without having to download and bring them to home.

Presentation Lessons

Thinkific offers in-house tools that permit you to upload and showcase your slide presentations in PDF format for your students in the course. It is possible to add a download link for students to use during their own free time, and an audio-over option that you can record for each slide.

Audio Lessons

With Thinkific, you may put in videos presentation, PDF, and video documents among others. You may also opt for an audio chapter by uploading audio files like MP3, into any of your classes for your students to listen to.

Assignment Lessons

Chapters on assignment help teachers such as students submit student work like reports, projects as well as essays written by students and many more. Be aware that this chapter type is only available on select plans that start with The Pro Plan.

Brillium Exam Lessons

Exam chapters let you choose from a much wider range of question types other than the standard multiple choice approach, such as filling in the gaps. You can also branch out to succeeding questions based on the answers from the previous ones, and also get detailed information on your report. All this is only made possible by integrating with Brillium that is restricted to the top-level plans beginning with the Premiere level.

Live Lessons

Live lesson chapters has recently been added to the Course Builder. Because it is in beta mode, expect it to have certain limitations in terms of function. The live feature is an excellent way for instructors to relay the latest information to their students in real-time.

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Credentials and Certificates

Available only in The Pro plan and up You can issue completion certificates or other credentials to any of your students who have completed your course on Thinkific. This is made possible by the integration of credential specialist Accredible. There’s a possibility that you will encounter a Thinkific-themed template for certificates that looks a bit too drab. This is where Accredible can help With a mix of features and editing capabilities from the two platforms. You are able the ability to alter how your certificates to look design-wise including the borders and the text.

Other useful features of the course builder

The Bulk Importer feature lets you add as many documents you want to include in your course at once. Unlike having to upload individually, this allows you to work on other tasks. It is particularly useful for educators who are very busy.

The Drip Scheduler, on contrary, permits you to schedule your course lessons at the exact date and time. This feature is useful to keep your students active and well-balanced when it comes to storing data.

Payment Marketing, Selling, and Payment

Marketing as well as selling the product or service to your desired customers can be difficult to grasp when you don’t have enough tools to get things going. There are many options to choose from. LMS platforms, including Thinkific offer the majority or all of the essential merchant-related features ready for use.

Payment Options

If you plan on making a profit from paid online courses, you may want to link your Thinkific account to any among the payment services which have been tightly integrated with the platform. Stripe along with PayPal are usually required to handle transactions from your learners. Thinkific Customer Service

We already know the basics of what PayPal is and how it functions because it’s among the most used payment methods around the world. But if you’re not familiar with the process, PayPal is where you pay for products by transferring a portion of your balance to the retailer you’re purchasing from.

Stripe On the other hand, handles cashless transactions with other e-wallet companies around the world that work similar to PayPal. Additionally, it processes credit and debit card transactions from different banks in different locations.

Student Pricing Options

The decision of how much you’ll sell your course content to your learning subscribers is an essential step in marketing your product and sharing it to the public. If it’s free or requires multiple payments, Thinkific offers four pricing options that you can create for the students that wish to take advantage of it: free, one-time payment, subscription or membership, and monthly payment.

  • Free – This lets you provide your students with content free of charge. If you’re running a company, it can be best employed as a lead generator or an additional bonus to your paid-for services.
  • One-time payment – You pay students a one-time fee for the course material. As an option, you could also define an enrollment timeframe for the length of time they will be able to access your course material.
  • Subscription/membership – If you’re in charge of a membership site, this option is the best one. Students are charged monthly fees to have access to all of your content. Be aware that this feature is only offered in plans beginning with the Pro tier.
  • Payments for monthly recurring payments – The entire cost of your course is divided into monthly installments that are paid by students, especially without any worries about breaking the bank for them. This option, like the subscription model, is only accessible starting with the Pro plan and upwards.

If you’d like to develop several pricing models for your courses, you are able to accomplish this by using the “Set Additional Pricing” option.

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Other Strategies to Sell Your Content

Coupons

Coupons can be used to promote your course’s content along with the bundles you purchase with it. They are available in all of Thinkific’s paid plans, but at the basic tier, you’re only entitled to one coupon free. The coupons can be customized to be compatible with how many services you can offer – you can modify discounts, which you’ll apply it to, and the expiry date.

Affiliate Marketing

Thinkific includes a number of options that let you recruit students who have subscribed to any of your courses to become affiliates. They serve as additional support as they help promote your courses to potential student subscribers. They also earn commissions by sharing unique promotional links to your courses online.

E-mail Marketing and Business Growth

There’s no other effective way to sell your products online than using e-mail marketing. And Thinkific lets you integrate with a variety of third-party tools which specialize in this which includes major e-mail marketing platforms such as MailChimp, AWeber, and ConvertKit. There are a variety of other marketing platforms to choose from and connect to via Thinkific’s App Store, which we will discuss very shortly. It doesn’t stop there, as Thinkific can also allow you to give your platform and business an important boost by connecting to the online growth platform Sumo and the API tool.

Integrations

Like other online course platforms , and in essence, every other web platform, Thinkific allows for seamless integration with a wide range of third-party online tools and services that offer a better user experience for both students and instructor.

Thinkific App Store

The Thinkific App Store is a new addition to the list of features that are available on the platform. All integrations with third-party solutions as well as services now able to be easily downloaded and utilized via the comprehensive app library. This is an enormous improvement in the way integrations are managed earlier when integrations had to be done by navigating through the settings. This feature is available for all plans offered by Thinkific and each app on the store is completely free however some require a subscription while others provide services that are free.

Automation Services

If you’re an edupreneur running an educational account that is paid for is equally important to have access to tools designed to automate your tasks. You can also connect to a variety of third-party software platforms at same time. One such tool that lets you automate with ease is Zapier. Zapier offers two key tools that can be useful for managing your account as well as your courses. The ‘Triggers’ feature is included in the Basic or Pro plans, and, it can do simple tasks for you, like adding people who signed up for one of your courses to your mailing list.

The ‘Actions’ feature, in contrast is packed with additional capabilities that it can offer however it is limited to the Pro + Growth and Premier plans. Apart from Zapier, you can also use InfusionSoft that lets you automatize all of your marketing and sales tasks. InfusionSoft is an automation tool that is well-known for small-sized businesses who may not have enough staff and team members manage marketing-related matters. Thinkific Customer Service

Analytics

A variety of analytics tools is a sound method to gain insight into how well your services are received, inspiring you to keep, discontinue, or improve the quality of your services. Thinkific lets you integrate with third-party applications that concentrate on gathering data. One popular app is Mixpanel, which contains advanced tools that don’t just measure your performance, but examine student movement between your classes.

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Segment.io is another highly sought-after platform that lets you transfer information in real time to other data analytics and marketing services like SalesForce, HubSpot, ZenDesk, and more. When it comes to providing reliable and precise analytics, Google Analytics ranks number first on the web. Because it’s an essential component of selling online It is easily linked to the Thinkific account by typing in the tracking ID. In addition, if you want to distribute the content of your online courses into social media, especially on the most used social network Facebook it is possible to do so by integrating using Facebook Pixel.

Student Assistance and Achievement

Analytics, e-commerce in addition to automation, Thinkific can easily connect to a variety of applications specifically designed for student success. Accredible, which was mentioned earlier is used to issue completion certificates and manage credentials. However, it’s only available with the Pro and Premier plans. Brillium lets you expand the possibilities of your exams, and Disqus is a great platform for student-teacher interactions.

E-commerce Solutions

If a Stripe-powered payment ever is in trouble, such as getting your card declined, Stunning is there to rescue it from any potential transactional failure. Taxes are inevitable when running an online course business. Some platforms will help you out with this like Quaderno.

Customer Support and Help Center

Thinkific offers a decent variety of customer service platforms that you can approach anytime you require assistance. Its customer support hotline can be accessed by e-mail or phone, with priority support to admin users subscribed to the Pro plan up to. However, reaching out to an expert is limited in a sense, as it’s only available on Mondays through Fridays. There’s no mention of live chat support, either. Thinkific Customer Service

In spite of the absence of direct support options, Thinkific has a help and training center with information that will assist entrepreneurs in establishing and running admin accounts. It also offers a free course that teaches newbies how to develop, market, and market their services in the most efficient way possible.

Alternatives to Thinkific

  1. Teachable. If you’re interested in selling and sharing your online courses with a larger public, Teachable has similar features like Thinkific and more, such as fast access through the mobile application, Teachable Payment, and an integrated e-mail marketing tool. It has four plans, including the most basic one, which costs 10 dollars less than Thinkific’s plan, however, they could charge higher transaction fees.
  2. Kajabi. Kajabi is a better LMS platform for any established entrepreneurship, with the ability to customize options twice as extensive as the other options. Additionally it comes with more sophisticated features that can meet big business needs. In addition, Kajabi is also among the most expensive websites that cost as low as $119/month and no available free option.
  3. Podia. Podia is the most recent addition to the lineup of online courses platforms, offering decent, but achievable features for a similar cost to Thinkific. What some do not like yet about Podia is the lack of tools for customization and customer support options, but that’s normal since the majority of these features are coming soon.
  4. Udemy. If you’re looking at another LMS choice that is particularly suitable for instructors with no experience, you may want to check out Udemy that is billed as the largest course marketplace with over 42,000 creators of content and 30 million learners. Although you’ll be able to enjoy most of the essential functions, including unlimited courses, completely free, expect much higher transaction fees in the near future. Thinkific Customer Service

What We Love About Thinkific

  • Fantastic pricing plans. Starting from the basic plan for as little as $39 a month, each of the three levels comes with a variety of useful features to meet a range of business needs.
  • Zero transaction fees. Contrary to other LMS platforms, which charge more fees for transactions, Thinkific lets you enjoy all of its services without the need to worry about the cost.
  • Flexible and efficient customizable options for customization. You can pick from a variety of topics, templates for courses, and lesson types, and personalize each of them to the fullest extent possible.
  • There are a variety of student payment options. You are not only able to provide a one-time payment for your student audiences and students, but you can also allow them to select the option of monthly membership or payments in order to help them maximize the value of what you offer.
  • Faster and accessible integrations with third-party platforms. The recent launch to Thinkific App Store Thinkific App Store integrations with third-party e-commerce analysis, automation and educational web platforms haven’t been so easy.
  • Smooth user interface. Thinkific’s web interface is swift in performance, from media playback to the course and the site builders.

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What We Don’t Like About Thinkific

  • No live chat support. Although the phone support option is a welcome option, Thinkific is quite lacking in the sense of providing a live chat support option where users could talk directly to an expert regarding things that are related to the platform.
  • The difficulty of adding code-related snippets to classes. When you’re an experienced at programming and coding and would like to use Thinkfic to build your courses, it would be better not try this out.
  • There aren’t many built-in integrations. Thinkific is not equipped with integrated e-mail marketing or sales funnel integrations, although you can get the same services through third-party apps which offer these services.
  • Insufficient tools for continuous education and credits. Thinkific might offer various types of certificates and certifications at the end of each course however, it doesn’t provide enough functionality to make one that is linked to the continuation of future lessons. Thinkific Customer Service

Conclusion

If you’re looking to step in the world of entrepreneurs, or expand your reach to new heights, you should give Thinkific a try! This LMS Platform has taken significant steps to cater to users who wish to experiment with courses with the most effective features other platforms don’t normally offer. It’s also amazing that you won’t have to worry too much about transaction fee after transaction fee obstructing your way.

Coursemaking, in all its forms is an investment that can deliberately affect your career over the long term. What sets Thinkifc apart against the other competitors is its Free plan offering. While limited as can be however, it comes with enough features to provide a way for newcomers to explore the waters and determine whether it’s a good choice for their needs. It’s also risk-free so if you want to try out the Free plan, you may check out Thinkific’s official site!

FAQ Thinkific Customer Service

Does Thinkific have a free plan?

Yes, it is! Thinkific offers a beginner-friendly plan that includes access to the core features, including customer support as well as the course editor. However, it only allows one free course. If you wish the ability to make unlimited classes, you can test the three other plans, which are priced at.

Does Thinkific have transaction costs? Do they take a percentage of my sales that I earn?

No! There are zero transaction fees involved with all of the plans offered by Thinkific aside from those related to payment options. Additionally, it doesn’t take a significant percentage of your earnings because Thinkific makes most of its money from the paid plans.

Does Thinkific integrate with Zoom?

Yes – Integration with the communication service Zoom has been made available on Thinkific from the middle of 2020. This will be particularly helpful in enabling Live Lessons, which also happens to be the LMS platform’s latest features. Be aware that these features are only available in the Pro plan and up.

Is Thinkific mobile-friendly?

Yes. Even though it does not have an app specifically designed for mobile However, the Thinkific interface is easily transformed to be suitable for portable, phone-friendly use on mobile browsers, like Safari, with most of the same features available in its web-based counterpart. Thinkific Customer Service

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